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Easy Exchange
Exchange stocked items within 7 days for any product of your choice.
Free Repairs
We’ll repair or remake custom products that don’t match your approved design.
24/7 Support
Our customer service team is always ready to help with any concerns.
Frequently Asked Questions
Find answers to the most common questions about our return and exchange process.
We pride in working with you. In case you bought the stocked products, you are welcome to exchange it with another product or return it for store credits within 7 days of delivery. For customized products, we will repair it based on your original design, or follow your new idea to make it again for free.
Customized products cannot be returned for a refund since they are made specifically for you. However, if there is a manufacturing defect or the product doesn’t match your approved design, we will remake it for free or provide store credit. Please reach out within 7 days of receiving your order with photos of the issue.
Simply contact our customer service team via email or through our Contact Us page. Provide your order number and reason for return/exchange. We’ll guide you through the process and provide a return shipping address. Once we receive your item, we’ll process your exchange or refund within 3-5 business days.
Items must be in their original, unused condition with all original packaging and tags intact. Heat transfers should not have been applied or ironed. Rhinestone designs should be undamaged with all stones in place. Patches and embroidery items should be unstitched and unaltered. Items showing signs of use, washing, or alteration cannot be accepted for return.
If your custom order doesn’t match the specifications you approved, please contact us immediately with photos. If the error is on our part, we will remake your order at no additional cost. If the error matches your approved proof, we can still help by offering a discounted remake or store credit.
Yes! You can cancel stocked product orders before they ship for a full refund. For custom orders, cancellation is possible before production begins. Once production has started, cancellation may incur a fee to cover materials and labor already invested. Contact us as soon as possible.
Refunds are processed within 24-48 business hours, but may take up to 2-4 weeks to appear depending on your bank or payment provider. If your refund hasn’t appeared after your next billing cycle, please contact us for assistance.
We’re sorry if your order arrived damaged! Please contact us within 48 hours of delivery with photos of the damaged items and packaging. We will either send a replacement at no additional cost or provide a full refund. We’ll make sure to resolve any shipping damage issues quickly.
For returns due to a manufacturing defect, wrong item shipped, or damaged goods, we cover the return shipping costs. For returns due to change of mind or incorrect sizing (stocked products), the customer is responsible for return shipping. We recommend using a trackable shipping method.
Absolutely! For stocked products, you can exchange for any other product of equal or greater value (you pay the difference). If the new item is less expensive, we’ll issue store credit for the difference. Please note that exchanges are subject to product availability.
For stocked products, you have 7 days from the delivery date. For damaged items or manufacturing defects, report within 48 hours of delivery. For customized products with quality issues, contact us within 7 days of receiving your order. After these timeframes, we may not be able to process your request.
The following items cannot be returned: custom-made products (unless defective), clearance or sale items, items purchased more than 7 days ago, products that have been used/applied/washed, items without original packaging, and bulk/wholesale orders. If you’re unsure, please contact us and we’ll be happy to help.